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Hiring a commercial cleaning company can be a daunting task. You want to make sure that you are getting the best value for your money, and there are unfortunately some unscrupulous companies out there that can take advantage of unsuspecting customers. To ensure that you are hiring a reputable and reliable service provider, it is important to watch out for certain red flags. In this article, we will discuss some of the most common red flags to look out for when hiring a commercial cleaning company.

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1. Unclear Pricing

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When looking for a commercial cleaning company, one of the first things you should look at is their pricing structure. A reputable company should be upfront about their costs and provide an itemized list of services and prices. If a company is not clear about their pricing or refuses to provide an estimate, this could be a red flag that they are not trustworthy. Additionally, be wary of any companies that offer “bargain” prices as this could mean that the quality of service is subpar. It is important to remember that you get what you pay for and if the price seems too good to be true, it probably is.

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2. Poor Customer Service

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Another red flag to watch out for when hiring a commercial cleaning company is poor customer service. A good company will respond promptly to inquiries and provide helpful advice or suggestions. If you find that the company does not return your calls or emails in a timely manner, this could be an indication that they are not reliable. Additionally, if the staff seems unprofessional or disrespectful when dealing with customers, this could also be a sign that the company is not up to par.

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3. Lack of Insurance

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Professional commercial cleaning companies should carry liability insurance to protect both themselves and their customers in the event of an accident or injury on the job. This insurance should cover any damage caused by their employees while they are on the job, as well as any medical expenses incurred as a result of an injury. If a company does not have liability insurance, this could be a major red flag and should be avoided.

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4. Lack of References

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A good commercial cleaning company should have plenty of references from satisfied customers. Ask for references from previous clients and contact them to get an idea of the quality of service provided by the company. If a company does not have any references or refuses to provide them, this could be another red flag.

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5. Discrepancies in Contract

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Before signing any contracts with a commercial cleaning company, it is important to read through all terms and conditions carefully. Make sure that all agreed upon services and prices are clearly outlined in the contract and that there are no discrepancies between what was discussed verbally and what is written down in writing. Additionally, it is important to make sure that all payment terms are clearly stated in the contract so that there are no surprises down the line.

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6. Use of Subcontractors

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Be sure to ask if the commercial cleaning company uses subcontractors or temporary workers for any part of their services. While there is nothing wrong with using subcontractors, it is important to make sure that they are properly trained and insured before they begin working on your premises. Additionally, make sure that all subcontractors used by the company have passed background checks and drug tests.

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Conclusion

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Hiring a commercial cleaning company can be complicated but with proper research and due diligence, you can find a reputable and reliable service provider. Be sure to watch out for these red flags when selecting a commercial cleaning company so that you can rest assured knowing that you are getting the best value for your money.